Privacy Policy

1. Introduction and scope

RoboPoint Inc. ("RoboPoint," "we," "us" or "our") respects your privacy and is committed to protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This Privacy Policy explains how we collect, use, disclose, retain and safeguard personal information when you visit robopoint.pro (the "Website"), submit inquiries through our contact form, communicate with us by email or telephone, or engage us for robotics integration and deployment services (collectively, the "Services").

This policy applies to personal information about identifiable individuals. It does not apply to aggregated or de-identified data that cannot reasonably be linked to an individual, nor to business contact information used solely to communicate with a person in their professional capacity where permitted by law. By using the Website or providing personal information to us, you acknowledge that you have read this Privacy Policy. Where consent is required, we will obtain it through clear affirmative means — for example, an unchecked consent box on our contact form that you must select before submission.

2. Accountability

RoboPoint Inc. is accountable for personal information under our control. We have designated privacy oversight responsibility within the organisation and maintain internal practices designed to give effect to the principles set out in this policy. Questions, complaints or access requests may be directed to [email protected] with the subject line "Privacy request," or by mail to RoboPoint Inc., 51 Breithaupt Street, Suite 110, Kitchener, ON N2H 0A9, Canada. We will respond within a reasonable timeframe and, where applicable, inform you of your right to complain to the Office of the Privacy Commissioner of Canada if you remain dissatisfied with our response.

3. Identifying purposes

We identify the purposes for which personal information is collected before or at the time of collection. Primary purposes include:

Website and marketing inquiries: To respond to contact form submissions, schedule discovery calls, send requested information about our integration services and maintain a record of communications so we can follow up appropriately.

Client engagements: To perform contracted robotics integration work, including site visits, project management, invoicing, safety documentation and support. This may involve processing contact details for client personnel, limited access credentials arranged through your IT team and technical data necessary to configure perception, motion and fleet systems.

Website operation and security: To maintain the functionality and security of the Website, prevent abuse, diagnose technical issues and understand aggregate traffic patterns when you have consented to analytics cookies.

Legal and compliance: To comply with applicable laws, respond to lawful requests from authorities, enforce our agreements and protect the rights, property and safety of RoboPoint, our clients and others.

We will not use personal information for materially new purposes without notifying you and, where required, obtaining fresh consent.

4. What personal information we collect

The categories of personal information we may collect include:

Identity and contact data: Name, business email address, telephone number, company name, job title and mailing address when you provide them through the contact form, email or during a project.

Communication content: The text of messages you send, meeting notes where you are identified and support tickets related to integrated systems.

Technical and usage data: IP address, browser type, device characteristics, referring URLs, pages viewed and approximate geographic location derived from IP — primarily when analytics cookies are enabled with your consent.

Cookie preference data: Your cookie consent choices stored in the rp_cookie_consent cookie for approximately six months, as described in our Cookie Policy.

Project and site data: During engagements we may process photographs, video or production metrics that incidentally include identifiable individuals (for example, operators appearing in calibration footage). We minimise such collection, use it only for integration purposes agreed in scope and treat it according to contractual terms with the client as controller where applicable.

We do not intentionally collect sensitive personal information such as government identifiers, financial account numbers or health information through the public Website. Payment details for invoiced work are handled through separate secure processes outside this policy's Website scope.

5. Consent

PIPEDA requires meaningful consent for the collection, use and disclosure of personal information, subject to limited exceptions. For contact form submissions, consent is collected through the consent_pipeda checkbox, which is not pre-checked. By checking the box and submitting the form, you consent to our using your information to respond to your inquiry and to manage a resulting business relationship as described in this policy.

For optional cookies, consent is collected through the cookie banner (Accept all, Reject all or Customise). Strictly necessary cookies operate without separate consent because they are essential to basic site functions such as remembering your cookie choice.

You may withdraw consent for non-essential processing where withdrawal is practical and does not prevent us from fulfilling a legal obligation or completed contract. Withdrawal of cookie consent can be effected by clearing cookies and revisiting the banner, or by contacting us. Withdrawal of contact consent may limit our ability to respond to ongoing inquiries.

6. Limiting collection

We collect only personal information that is reasonable and necessary for the identified purposes. Contact form fields are limited to what we need for a substantive reply. We use honeypot and similar controls to reduce automated spam without requiring excessive personal data from legitimate users. During client projects we request access to production environments through least-privilege accounts your organisation provisions rather than collecting broad employee directories.

7. Limiting use, disclosure and retention

Personal information is used only for the purposes for which it was collected, except with consent or as permitted by law. We do not sell personal information. We may disclose information to:

Service providers: Hosting providers, email delivery services, analytics vendors (when consented) and professional advisers bound by confidentiality obligations and processing only on our instructions.

Client counterparts: Where you interact with us as a supplier or partner representative, limited contact details may appear in statements of work, safety files or project correspondence shared with the client organisation.

Legal recipients: Courts, regulators or law enforcement when required by valid legal process or to protect vital interests.

Retention periods depend on context. Contact inquiry records are kept for up to twenty-four months unless a business relationship continues. Client project records, including correspondence and deliverables referencing individuals, are retained for the duration of the contract plus seven years for audit, warranty and legal limitation purposes unless a shorter period is agreed. Cookie consent records persist for six months in the cookie itself. When personal information is no longer required, we securely delete or anonymise it.

8. Cross-border processing

Our Website and certain service providers may process or store information in Canada, the United States or other jurisdictions. Where personal information is transferred outside Canada, it may be subject to the laws of the destination country, including lawful access by foreign authorities. We assess transfers and implement contractual and technical safeguards appropriate to the sensitivity of the data, such as encryption in transit and vendor due diligence. By submitting information through the Website or engaging our Services, you acknowledge that such transfers may occur.

9. Accuracy

We rely on you to provide accurate and current contact information. You may request correction of personal information that is inaccurate or incomplete by writing to [email protected]. We will amend records where appropriate and, where relevant, forward corrections to third parties who received the information.

10. Safeguards

We implement administrative, technical and physical safeguards proportionate to the sensitivity of personal information. Measures include access controls for internal systems, encrypted transport (HTTPS) for the Website, staff training on confidentiality, secure disposal practices and vendor review for subprocessors. No method of transmission or storage is completely secure; we cannot guarantee absolute security but we work to reduce risk of unauthorised access, loss or misuse.

11. Openness and individual access

We make this Privacy Policy readily available on the Website. Upon written request, we will inform you of the existence, use and disclosure of personal information about you and provide access subject to legal exceptions (for example, where disclosure would reveal confidential commercial information or affect another person's privacy). We may require sufficient detail to verify identity before releasing records. Access requests are handled at no unreasonable cost; we may charge a nominal fee where permitted for manifestly unfounded or excessive requests.

12. Challenging compliance

You may challenge our compliance with PIPEDA by contacting us using the details above. We will investigate complaints in good faith and respond with our findings and any planned remedial steps. If unresolved, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

13. Children's privacy

The Website and Services are directed at business professionals and manufacturing organisations. We do not knowingly collect personal information from individuals under sixteen years of age. If you believe a minor has submitted information to us, please contact us so we can delete it.

14. Changes to this policy

We may update this Privacy Policy to reflect changes in law, technology or our practices. The effective date at the top of the page indicates the latest revision. Material changes will be posted on the Website; where appropriate we will provide additional notice. Continued use of the Website after an update constitutes acceptance of the revised policy for non-contractual interactions, subject to consent requirements for new processing activities.

15. Contact

RoboPoint Inc.
51 Breithaupt Street, Suite 110
Kitchener, ON N2H 0A9, Canada
Email: [email protected]
Phone: +1 (226) 505-3172
Business Number: BN 274 619 508 RC0001